Customer: Sent an email with pictures, requesting a response at email@email.com
Customer: We haven't ordered anything yet, it was an inquiry about the pH probe Zodiac TRi Expert
Customer: I have attached 2 photos in the email
Customer: I have already tested both probes, the first probe lasted 6 years blue/black, transparent probe lasted 1 year
Customer: Which one do you recommend and how should it be stored in winter
Customer: Which one do you recommend, I would go for the blue/black model, What is the order number
Technical Advisor: Hello
Technical Advisor: Good morning,
Technical Advisor: It is possible that your probe has a warranty. In this case, we will replace it for you. However, I need the order number as I cannot find your order with your email. Thank you.
Technical Advisor: OK
Technical Advisor: Send me a photo of your current probe, you don't need to disassemble it, I will check it. There are 2 versions
Technical Advisor: Ok, one moment
Technical Advisor: https://ph-redox-pool.com/gb/zodiac/2824-ph-probes-for-tri-expert-v2.html
Technical Advisor: The lifespan of the probes varies
Technical Advisor: In 82% of cases, the lifespan is more than 3 years
Technical Advisor: https://ph-redox-pool.com/gb/pool-buffer-calibration-solution/1646-ph-redox-wintering-kit.html
Technical Advisor: We don't have the blue/black model