Effective resolution of payment issues with PayPal: A success story

Customer:
Good morning, I made a purchase through Paypal but it gave an error. In my account, I see that the amount is on hold and I'm unsure if it went through successfully.

Technical Advisor:
Wait a minute, I'm checking. In fact, we haven't received your payment. I will send you an email through PayPal to make the payment and then validate your order. You will soon receive an email from PayPal. As soon as the payment is made, I will validate your order. Thank you.

Customer:
The payment has already been made through the link in the email received from PayPal.

Technical Advisor:
Your order has been validated.

Customer:
Please verify that everything is correct and that the order has not been placed twice. Thank you.

Technical Advisor:
We have only one order and one payment. Everything is good. We will ship it today.

Customer:
Ok, thank you.

Technical Advisor: