Calibration Issues with pH and Redox Probes: An Easy Solution at Your Fingertips

Client:

Hello, I bought two pH and redox probes a month ago. With calibration, it works, but when the pump is running, it doesn't work. They're not really compatible.

Yes, I have an issue with both probes. When we calibrate, it shows 7.2, but when the device is running, it shows 3.2, same with redox. By the way, the test strip also shows 7.2.

Okay, I'll do the test right away.

Here I am, back. In water, it's 7.2 and with vinegar, it's 2.5.

Yes, you can call me back in the afternoon. Do you want my phone number?

xxxxxxxxx thank you

Technical Advisor:

Hello

You have an issue with both probes? What's happening with the pH one?

We will test the pH probe. Please do this small test https://ph-redox-pool.com/gb/content/16-ma-sonde-ph-est-elle-hors-service-

Thank you

The probe is working then. Can I call you back in the afternoon? We will try to understand what's going on?

Yes, please.

Thank you