Efficient after-sales service: Quick replacement of a defective pH probe for pool basic evo.

Customer:
Hello, I ordered a PH probe for the pool basic evo last year (on 22/04/22). Apparently, the said probe has been faulty for a few days. Is there a warranty on these parts?

Technical Advisor:
Hello, it's been a year, but we will send you a new probe. Please give me your name.

Customer:
Philippe ROUMEGIERAS. For additional information, I placed it in the winter product and it was working fine until this morning. Then I saw the pH level rise to 7.8. The test shows that it is indeed faulty.

Technical Advisor:
That happens from time to time. I will send you a new probe today.

Customer:
Thank you. However, we will be on vacation from June 18th to June 30th. Please send it only if the packaging is suitable for a standardized mailbox. In any case, thank you for your responsiveness and understanding. Kind regards, Philippe ROUMEGIERAS

Technical Advisor:
You're welcome. Feel free to contact us again! Have a great day.

Technical Advisor:
Noted!