Client:
Defective probes have a metal check valve washer. I assume it needs to be cut in order to remove the fixing nut on the probe holder. Is this washer necessary?
Technical Advisor:
Hello
Technical Advisor:
Can you send me a photo?
Client:
Attached is the photo. Thank you.
Client:
https://files.smartsuppcdn.com/files/accounts/409828/uploads/Y0Is6stFm_thumb400.jpg
Technical Advisor:
No, you need to remove it from the probe and install it on the new probe.
Client:
It's a claw washer, we can't push it down.
Technical Advisor:
Yes, but you will need it.
Client:
Then, what should I do?
Technical Advisor:
Try to force it a little. Otherwise, you will need to replace the probe holder.
Client:
☹️
Technical Advisor:
Sorry, but I don't have any other solution.