Command Error Management: Client-Advisor Interaction for Probe Return

Client: PROCEDURE FOR RETURNING PROBE

Technical Advisor: Hello, What's the problem?

Client: ORDER ERROR ON EMEC 220 INSTEAD OF PH220

Technical Advisor: One moment, let me see if it can work.

Technical Advisor: It should work! Give it a try, if there's an issue, we'll replace it for you.

Client: I WILL GIVE IT A TRY, THANK YOU FOR THE QUICK RESPONSE.

Technical Advisor: You're welcome, feel free to contact us again! Have a great day.

Client: THANK YOU

Technical Advisor: You're welcome, feel free to contact us again! Have a great day.