Poolmatch troubleshooting: Switching from PH- to PH+ with the assistance of a technical advisor.

Client:
I have a pool match. I would like to switch to pH + but it's not possible. Everything goes well until the moment of confirmation and then I go back to pH -. Can you help me? Thank you.

Technical Advisor:
Hello

Technical Advisor:
Try pressing the button for 5 seconds

Client:
What does 5 s mean?

Technical Advisor:
When you confirm

Client:
Do you mean 5 times?

Technical Advisor:
For 5 seconds

Client:
Oh, sorry. Okay, I will try. Thank you.

Technical Advisor:
Good luck!