Customer Support: Online Order Tracking and Confirmation

Client:
HELLO?

Technical Advisor:
Hello

Client:
Hello, I placed an order, Order reference: UNVIZKJFX and paid by credit card, but I haven't received a confirmation email, is that normal?

Technical Advisor:
I'll check, please check your spam folder....
No, we have received your order. It has been shipped.

Client:
Okay, but where and when will it be delivered, please?

Technical Advisor:
Tuesday/Wednesday at your place.

Client:
OK, Thank you.

Technical Advisor:
You're welcome, feel free to contact us again! Have a great day.