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Client:
Hello, I received my order of a pH probe. Unfortunately, I realize that it is too small. The model I need should measure 12cm long and 1.2cm in diameter. My device is the Prim pH EVOL model from AVADY. Do you have a compatible model? How can I proceed with the exchange? Thank you.
Technical Advisor:
Hello, yes, we also have it. Can you take a picture of where your probe is installed?
Client:
What is its price? I will send you a photo in a few minutes.
Technical Advisor:
It will be the same price. Usually, we can install the short probes. Thank you.
Client:
Here is the probe. The tube measures 50mm in diameter.
Technical Advisor:
I am on my mobile, I cannot read this file. I will email you this afternoon. Sorry!
Client:
OK, talk to you later. Thank you.
Technical Advisor:
Goodbye.
Client:
Good evening, have you been able to analyze the photo I sent you? What do you think?
Technical Advisor:
Yes, I have sent you an email. Just position the short probe like this in the cable gland, it won't cause any technical issues.