Redox Probe Compatibility Issue: A Dialogue Between Customer and Technical Advisor

- Categories : Questions about RedOX probes

Client: Hello,

Technical Advisor: Hello

Client: The redox probe I ordered is not recognized by my EES pro system. On the website, it was stated that it is compatible with the original probe, but it's not working. I'm getting an error message "probe orp".

Technical Advisor: Unfortunately, on this model, it doesn't work in 5% of cases. And we don't know why. We will refund you, I will send you an email about it.

Client: Thank you very much. How should I return the probe?

Technical Advisor: By mail. I will write you the address. And is the pH probe working?

Client: Is there no possibility of returning it through the carrier, as is done for other products?

Technical Advisor: I will check that, but I don't think so.