Customer support and problem-solving for Chemonorm devices.

Contact: The original probe has a PG13.5 thread and a plug connection on top, and no integrated cable as shown. Does it really fit into the Junior 2000?

Advisor: Yes, it also has a PG13.5 and a BNC connection.

Contact: The device is from Chemonorm.

Advisor: It replaces the original probe.

Contact: Can I return it if it doesn't fit?

Advisor: Send me a photo of your current probe, you don't need to disassemble it, I will check it.

Contact: OK, I will get back to you. What email should I use?

Advisor: Yes, here is the email address: ph-redox-pool@ph-redox-pool.com

Contact: OK, thank you. This email address doesn't work.

Advisor: That's correct! The correct email address is: ph-redox-pool@ph-redox-pool.com

Contact: OK, corrected. Just ordered. Thank you.

Advisor: Thank you, it will be shipped today.

Contact: Have a nice day.

Advisor: You're welcome.

Contact: The probes arrived today. Unfortunately, they cannot be used as the connectors do not fit. Do I need to return them or is there a possibility that I can replace the connectors myself at my own expense?

Advisor: Can you send me a picture of the connectors? The length of the cable is not a problem, just leave the cable coiled up.

Contact: Did you receive the pictures?

Advisor: Yes, I have replied to you via email. Did you receive it?