Published : 2023-09-24

Technical problem resolution: Leak on a probe after assembly

- Categories : Questions about RedOX probes

Client:
Hello

Technical Advisor:
Hello

Client:
I just received my order and after assembly, the probe is leaking between the blue and orange connection

Technical Advisor:
Can you send me a photo of where the probe is installed?

Client:
Ok

Client:
I'm sending it right away

Technical Advisor:
Underneath there is a gasket, it is the one that ensures the seal, is it properly compressed?

Client:
Yes, but it is leaking above, not at the thread

Client:
The leak is happening at the blue part

Technical Advisor:
I have the same system, I will try it here. Give me your name so that I can contact you

Technical Advisor:
Your name appeared

Client:
Ricardo Dominique

Technical Advisor:
Thank you

Client:
Thank you 😉

Technical Advisor:
See you soon

Client:
When will I receive a response?

Technical Advisor:
Hopefully today, at worst tomorrow

Client:
Ok because I paid for FedEx to have it quickly and I can't leave it

Technical Advisor:
And