Efficient Customer Service: Error Resolution and Replacement of Redox and pH Probes

- Categories : Questions about RedOX probes

Client:

Hello

Technical Advisor:

Hello

Client:

I bought a redox and pH probe kit from you at the end of the year. I just installed the redox probe and it is showing an error. The pH probe is working fine, but the redox probe shows an error during calibration.

Technical Advisor:

The redox probe is faulty, it sometimes happens. We will replace it for you. Please give me your name.

Technical Advisor:

Ok, we will ship it tomorrow.

Client:

Thank you. Can you also check, I ordered two probes with the code SSVAQTZFF in 2021, and both of them are faulty. This year, I replaced the redox and pH probes, and the redox probe is already faulty at startup. I am concerned about having to replace them every year for only 4 months of use.

Technical Advisor:

I will check and send you an email.

Client:

Thank you very much. Have a good Sunday.

Technical Advisor:

You're welcome. Feel free to contact us again! Have a nice day.