Efficient customer service: Online order confirmation and tracking.

Client:

Hello


Technical Advisor:

Hello


Client:

I ordered a CCEI redox probe on your website yesterday. I haven't received a confirmation email. Did the order go through please? I am Mr. Edouard Cordier. Thank you


Technical Advisor:

One moment, let me check


Client:

Thank you


Technical Advisor:

Yes, we have your order


Client:

Great, when will I receive it approximately?


Technical Advisor:

Check your spam folder! I will send you the confirmation


Client:

Ok, thank you


Technical Advisor:

4 business days


Technical Advisor:

Next Thursday/Friday


Client:

Ok, I actually found the email in my spam folder. Thank you and have a nice day


Technical Advisor:

Have a nice day