Problem-solving for delivery issues: an undelivered pH probe order.

Client:
Hello, I ordered a pH probe. Order HNYEFXGZM was placed on 14/05/2023. And I still haven't received it. Can you help me? Packeta says it arrived on 2023-05-16 02:37:10 at the Praha-Štěrboholy depot, K Hrušovu 292/4 with no further updates. Regards, Loic Lemaire.
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Technical Advisor:
Hello, one moment.

Technical Advisor:
Indeed, there is an issue! I will check and if necessary, we will resend your order. I will inform you via email.

Client:
Thank you very much, see you soon, have a great day 👍

Technical Advisor:
Sorry about that. Have a great day!