Payment Problem Resolution and Customer-Technical Service Communication

Client :
Unable to access payment. The system tells me that my address is not valid and different from the delivery address. That's not true! What can I do?

Technical Advisor :
Hello, I'm sending you an email with the tracking number.

Client :
I have nothing in my emails. I think I'm going to place my order somewhere else. I've been trying since yesterday without success.

Technical Advisor :
I will send it to you in 30 minutes.

Technical Advisor :
Hello, indeed your email is incorrect: helchassang@wanadoo.fr