Product Return: Cable Length Issue on a PH Probe - Analytical Survey Electrode

- Categories : Questions about RedOX probes

Client :
Hello, I ordered and received an analytical pH probe - survey electrode, but unfortunately the cable connecting to the digital box is too short. How can I return it to you and get a refund? My phone number is xxxxxxxxx and my email is email@email.com. Thank you, Olivier Navel

Technical Advisor :
Hello

Client :
Your order with reference KLVRAIOSF o.Navel

Technical Advisor :
5 meters is not enough?

Client :
There are not 5 meters but 92 centimeters

Technical Advisor :
We don't have a probe with a 92 cm cable! Can you take a photo?

Client :
Do you have a phone number?

Technical Advisor :
Yes, 0680012753

Technical Advisor :
That's not our probe!

Client :
I will send you the order form by email

Technical Advisor :
I have the order form!

Technical Advisor :
Our probes

Technical Advisor :
They all have a 5-meter cable