Customer Service: Order Confirmation and Details

Client:
Hello, I just wanted to finalize an order but I didn't have to confirm my bank code with the device. Is that normal?

Technical Advisor:
One moment.

Technical Advisor:
No worries, we have received your payment and we will ship it today.

Client:
Okay, thank you. What is the order number, please?

Technical Advisor:
A confirmation email was sent at 11:50, it may be in your SPAM folder. Order number: DGFUZGQVA.