Replacement of an Easycare Analyzer Probe: Exchange between Client and Technical Advisor

Client : I am looking to replace the probe of an easycare analyzer.
Technical Advisor : Hello.
Technical Advisor : One moment, please.
Technical Advisor : I'm sorry, we don't have that in stock. Could you please send me a photo of the probe so that I can check?

Technical Advisor : Unfortunately, we do not have a probe for this system.
Technical Advisor : I'm sorry.