. If you have any questions, please let us know.

I have a ph problem

Hello, what's going on

I have a Phoenix system. It goes into PH- security for 24 hours. I think the PH probe needs to be calibrated or replaced. During calibration I stay at a value of 8.2 I never reach 7. My test solution is indeed at a PH of 7

https://ph-redox-pool.com/gb/content/16-ma-sonde-ph-est-elle-hors-service-

I have a yellow probe

It's not the pH but the redox!

This

Isn't

I still have the packaging on which is written ph probe

Curious !

And the pH measurement was working?

and on the packaging there are three types amber (yellow) blue or black. Mine is an Amber

OK, it's pH but from another brand.

on the label ph amber pdc pool probe ref mesu003002

brand pool technology

It is amber in color. At CCEI it's blue take this test: https://ph-redox-pool.com/gb/content/16-ma-sonde-ph-est-elle-hors-service-

ok i will do it right away

I think the probe is faulty but you never know!

if necessary I will come back here to give you feedback

Otherwise for phoenix with us it's this one: https://ph-redox-pool.com/gb/ccei/55-pH-Probe-for-Phenix.html

I also think the probe is out of order.

My question, however, is about the model. There are items at 20€ and others at

90€

could I call the number indicated on your site (06 80 01 27 53)?

Indeed, there are different levels of quality

Yes !

I just did the test you recommended.

In the glass of water, the calibration function of the Phoenix indicates 8.2 or 8.3 as the PH value

It's the probe

when I add half a glass of white vinegar the value rises to 8.4 or even 8.6, that is to say the opposite of what I did. I think my probe sucks

Yes, it reacts more to acidity

I think I saw the model you are selling for my CCEI Phenix

A moment

I put the following item in my basket: pH probe for pHoeniX

https://ph-redox-pool.com/gb/ccei/55-pH-Probe-for-Phenix.html

it is 80€

75

I had put the article Reference: PH-1-3-1956 in my basket and it is 80€ I will take the one you recommend PH-1-3-0055

unless the 80€ model is more efficient. What do you think?

No

I take the one at 75 then? why have both references?

For the phoenix 75 fits perfectly.

ok thank you for your help, I place order

Thank you good night