Incorrect postal code and installation issues: A customer dialogue

Client:
Hello, my provided zip code for order GFTEIZQAX is incorrect. Please change it to 07190. Thank you. Best regards, G.Moll

Technical Advisor:
Hello

Client:
Hello, my provided zip code for order GFTEIZQAX is incorrect. Please change it to 07190. Thank you. Best regards, G.Moll

Technical Advisor:
Okay, don't worry. When did you place the order?

Client:
Mon May 01 2023 00:00:00 GMT+0200 (Central European Summer Time)

Technical Advisor:
I will check the situation tomorrow and let you know.

Client:
Okay. Thank you very much. Regards.👍

Technical Advisor:
👍

Client:
Hello, I just received the probe but I'm having trouble installing it. Please provide a phone contact.

Technical Advisor:
Hello

Technical Advisor:
Could you please send me a photo of the problem for now?

Client:
How do I remove the plastic nut from the old probe?

Technical Advisor:
Try to send me a photo so I can see.

Client:
Okay, one moment.

Technical Advisor:
👍