How to Repair a Broken Redox Probe: Exchanges Between a Customer and a Technical Advisor

Client:
Hello, I would like to replace my broken redox probe, please.

Technical advisor:
Hello, what controller do you have?

Client:
I can't find the product on your website even though it's a HAYWARD system from 2021. KIT PSS-3 PROBE-HOLDER

Technical advisor:
One moment, do you know the name of the device?

Client:

No

Technical advisor:
No problem, the photo is enough for me, one moment.

Technical advisor:
Link to redox probe for EZ Chem Redox

Client:
I am unsure about the connector. I will go take a photo of the probe's socket.

Technical advisor:
You have a BNC connector.

Client: