Troubleshooting pH Probe Issues: A Dialogue Between Client and Technical Advisor

- Categories : Questions about RedOX probes

Client:

I have purchased a pH probe for a waterair regulator from you. When I insert it into the holder I already had from waterair and turn on the pool, the probe comes out. Maybe I should have also bought the holder from you?

Technical Advisor:

Hello.

Please send me a photo, no need to disassemble it, I will check.

Apologies for the confusion earlier.

Client:

probe image

This is the original waterair pH meter with its holder.

Technical Advisor:

Yes, it's possible that the probe holder is defective.

Here is the link to the probe holder on our website: https://ph-redox-pool.com/gb/probe-holder-and-support-collar/1637-12-ph-orp-probe-holder.html