Return and Refund Procedure for a non-compliant Chloriprotect probe

Client:
Hello, I received a probe for a chloroprotect before. On the description, it was announced to be 15 cm in length. However, the probe is smaller than expected. It is only 10 cm long, so it is too short. I would like to know the procedure for returning it and getting a refund. Thank you. Julie Brix

Technical Advisor:
Click here to access our returns page. You will find all the necessary information to return your product and request a refund. If you need further assistance, please don't hesitate to contact us again.