Resolution of an order tracking problem: Effective communication between client and technical advisor.

- Categories : Questions about RedOX probes


Client: Hello - I am referring to my order number EWMOLTHRQ from 24/08/2023 - when I enter the tracking reference number you provided for my order in the Colissimo search field, I receive the information that the tracking number is not valid. I think there are not enough digits in the tracking number you provided. Could you please check this?


Technical Advisor: Hello, I will send you an email within the hour.


Client: Thank you - that will be fine!


Technical Advisor: Goodbye


Client: Goodbye