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Contact: Hello. Can the PH-1-3-0346 probe replace the HANNA HI 2910 probe for Basic Plus?
Agent: Hello, please wait a moment.
Contact: Thank you.
Agent: You're welcome. Feel free to contact us again! Have a great day.
Contact: Have a great day as well.
Contact: Do I need to calibrate the REDOX 1-3-1946 probe? If yes, how should I proceed?
Contact: Sorry, PH 1-3-2946 REDOX probe.
Agent: Hello, yes. For that, you need to refer to the manual of your controller.
Contact: Unfortunately, the manual was not provided by the installer and his company no longer exists. What should I do?
Agent: What controller do you have?
Contact: BASIC PLUS.
Agent: Do you see any brand?
Contact: REGUL' Electronic.
Agent: Can you give me your email? I need to search because REGUL' Electronic "hides" their manual!
Contact: email@email.com
Agent: I will check this as soon as possible and send you an email.
Contact: Thank you very much.
Contact: Wait! Actually, I saw an adjustment screw for the PH. I thought I needed to calibrate the probe with a solution, but if I understand correctly, when I place the new probe, I need to test the water to determine its PH and match it with the REGUL' device display?
Agent: No, for the PH, you need to put the probe in ph7 and then turn the screw until 7 is displayed.
Contact: OK, I now understand how to do it without water splashing through the opening since the REGUL' device only works when the filtration is running (leave the old probe but simply disconnect it to connect the new one). Thank you very much for this information and your patience.
Agent: Exactly.
Contact: I wish you a good afternoon. Thanks again!