Overcoming Technical Hurdles: A Customer's Journey to Purchase a Compatible pH Probe

Client:
Hello

Technical Advisor:
Hello

Client:
I have an Aquarite Pro and I think my pH probe is defective. I wonder if the model you offer is the same? The price difference is significant as well, so I have some questions before placing an order.

Technical Advisor:
It's not the same but compatible.

Client:
What is the lifespan?

Technical Advisor:
1 year, 82% last more than 3 years.

Client:
Is the electrical connector included?

Technical Advisor:
Yes

Client:
Will the probe fit in height, in the case containing the hayward probes (as shown in the photo)?

Technical Advisor:
Yes, it's a product we sell a lot. Our warranty: ph-redox-pool.com/gb

Client:
OK, thank you, I will place the order

Technical Advisor:
Thank you. Have a good evening.

Client:
Good evening. Hello again, when trying to order the contents of my cart, I get this message "Impossible to process this request via ph-redox-pool.com/gb at the moment. HTTP ERROR 500"

Technical Advisor:
Oops, we'll do it manually. In 30 minutes, I'll send you an email with a link to pay.

Client:
What's the problem?

Technical Advisor:
I don't know, sometimes it happens.

Client:
Maybe by undoing and resetting