Impeccable Customer Service: Prompt Replacement of Faulty Redox Probe

Client:
Hello

Technical Advisor:
Hello

Client:
I am Mr. Baricalla, you sent me a free redox probe just before the season because I had defective probes, which I appreciate for the quality of your service. But yesterday, I noticed that the chlorine injection is continuous, so I tested the probe and it is showing an error. In the reference test product, it displays 360. How is it already malfunctioning?

Technical Advisor:
Can you perform this quick test: https://ph-redox-pool.com/gb/content/17-is-my-redox-probe-out-of-order

Client:
In tap water, I have 220mV, and in saltwater, I have 210mV. I can send you the photos by email if you want.

Technical Advisor:
I don't understand, it's the probe again! I will replace it for you!

Client:
Okay, thank you. I have sent you the test photo.

Technical Advisor:
It will be shipped today.

Client:
Thank you.