Exchange or Refund: Size Issue with a Controlled pH Probe

Client:

Hello

Hello, I ordered a PH probe for DIGI PH aqualyse on 9/06/23, but the product I received is not suitable. The original probe measures 80 mm and the one I received measures 120 mm. Do you have an identical product? If not, is a refund possible?

Technical Advisor:

Hello,

We also have a 80 mm model. Can you send me a photo of where the probe is installed?