Efficient Customer Service: Resolving MP1S-PH Probe Issues

Client :
Hello, I ordered a probe from you for an MP1S-PH but it's not working. What should I do?

Technical Advisor :
Hello,
Try this small test
https://ph-redox-pool.com/gb/content/16-ma-sonde-ph-est-elle-hors-service-
If it doesn't work, we will replace it for you

Client :
Actually, when I connect the probe, my device shows 9.9 and the indicated pH doesn't change anymore

Technical Advisor :
No, we will send you a new probe tomorrow

Client :
Thank you

Technical Advisor :
Have a good evening