Display issues on the gaduo: should it be replaced or repaired?

Client:
On my gaduo, the display doesn't show anything. The one below does. Is it a sensor problem?

Technical Advisor:
Hello.

Client:
Sorry, hello.

Technical Advisor:
Sorry, I don't understand.

Client:
The display on the box doesn't show anything. It doesn't turn on, the one below works. It's the gaduo box.

Technical Advisor:
I'm not sure, but it could be a problem with the gaduo.

Client:
Okay, should it be replaced instead of repaired?

Technical Advisor:
I can't tell you that because we only deal with sensors.

Client:
Okay, thank you.

Technical Advisor:
You're welcome, feel free to contact us again! Have a great day.