Customer Service: pH probe exchange for XSEL electrolyzer under warranty.

Client:
HELLO. Does this probe fit on an XSEL electrolyzer from Régul électronique?

Technical Advisor:
Hello, one moment.

Technical Advisor:
Redox or pH probe?

Client:
pH probe. pH probe for EZ-Chem. Reference PH-1-3-0312 Brand pH redOx probe.

Technical Advisor:
This one

Client:
NOT THIS ONE. pH probe for EZ-Chem. Reference PH-1-3-0312 Brand pH redOx probe.

Technical Advisor:
No, I think it's not suitable for the XSEL. However, the one I indicated to you is suitable.

Client:
Can you confirm that with this offer, there is a second probe included? pH probe for Xsel pH. Reference PH-1-3-0349 Brand pH redOx probe.

Technical Advisor:
No, you will receive the probe that is on the right.

Client:
OK, after searching, the last probe I bought from you was on June 10, 2022, so barely 1 year and is no longer under warranty. Is it normal for the lifespan to be so short?

Technical Advisor:
It is under warranty in this case. We will replace it for you. Let me check your name.

Client:
Mr HUFFMAN Order: NMQMAHIMA placed on 10/06/2022 10:43:59

Technical Advisor:
Noted, we will ship it on Monday.

Client