Customer Service Communication: Tracking and Delivery of Goods

Customer:
Has my order been shipped and where to?

Technical Advisor:
Hello, I will check and send you an email.

Customer:
Okay.

Customer:
Thank you very much for the email, you wrote that it will be delivered to my home. However, it was supposed to be delivered yesterday and nothing has arrived yet. Can you please check where the goods are and when they will be delivered exactly?

Customer:
EADS would be really nice.

Customer:
When I receive a response.