Choosing the Right pH Probe for All-Season Pool Maintenance: A Customer Service Interaction

Client:
Hi, I need to exchange my Zodiac Ph probe for ph perfect. I see you have two different probes. What is the difference?

Technical Advisor:
Hello, could you send me a picture of the probe you have now. There's no need to dismount it.

Client:
Sure, just a second.

Technical Advisor:
Thanks.

Client:

Technical Advisor:
Just a second. In your case, this is the probe you need.

Client:
OK, thanks. One more question. We use the pool all year round, including winter, when it is below 0C. Could this be the reason the probe broke after only 18 months? Do you have an idea for winter storage? I saw you have a "winter solution". Will that help maintain the probe and extend its lifetime?

Technical Advisor:
No, I don't think so. If the water did not freeze then it is ok. The wintering solution is used by people who close their pool during the winter. 18 months is quite short but it can happen, a probe is like a battery.

Client:
OK, thank you. I keep the circulation on in order for the equipment not to freeze (when below 0c).
OK, thanks. I will order now. You send to Denmark.

Technical Advisor:
Yes, we do ship to Denmark. You're welcome.