Assisting a Client with Pool Probe Holder Replacement: A Customer Support Story

Client:
Hello, I have a waterair pool with a electrolyser. I just got a new pH probe but I need the fitting (male/male) that supports the probe in the bracket. The old one is broken.

Technical Advisor:
I think you need the probe holder. Can you take me a picture of the broken part, I will check.

Client:
Here is the picture of the broken part: https://files.smartsuppcdn.com/files/accounts/409828/uploads/9hfsGE1SoA_thumb400.jpg
You can see that one half is broken (screwed too much). I think that I see one at your site.

Technical Advisor:
Just a second.

Technical Advisor:
Here is the link to the part you need: https://ph-redox-pool.com/gb/probe-holder-and-support-collar/1637-12-ph-orp-probe-holder.html

Client:
Thanks, I will order it from your site - do you deliver in Sweden?

Technical Advisor:
Yes, we do. Could you measure the diameter of the thread?

Client:
The outer diameter is 2 cm.

Technical Advisor:
Good, that is the right part.

Client:
The inner diameter is 1.2cm at bottom and 1.6 at the top (I think).

Technical Advisor:
That's okay.

Client:
Great, thanks a lot for your help! I just ordered.

Technical Advisor:<