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2862 articles
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Customer Service Communication: Solutions for Shipping Issues to Switzerland
Published : 2023-09-30 | Categories : Questions about RedOX probesIn this dialogue between a customer and a technical advisor, the issue at hand is a shipping problem to Switzerland. The customer is unable to select a shipping method for Switzerland and is [...]
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Exchange between customer and technical advisor regarding non-receipt of a warra
Published : 2023-09-30 | Categories : Questions about RedOX probesMrs. DEROUET contacted customer service because she has not yet received the redox probe that was sent to her under warranty. The technical advisor asked her to provide the tracking number that [...]
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Finding the Right Cable: From BNC to pH Probe Connection - A Client's Journey
Published : 2023-09-30 | Categories : Questions about RedOX probesA customer is seeking a specific cable with a BNC on one end and a connector for a pH probe on the other. The customer provides an image of the pH probe connection for clarity. After some [...]
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Compatibility and Connections of the ORP Probe with IDEGIS 12+
Published : 2023-09-30 | Categories : Questions about RedOX probesThe article presents a conversation between a customer and an agent regarding the compatibility of a device with IDEGIS 12+. The customer inquires if the ORP probe is compatible, to which the [...]
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Customer Service: Delivery Times and Address Changes in Orders
Published : 2023-09-30 | Categories : Questions about RedOX probesThe customer inquires about the delivery time of the PS-1642Marca Sonde pH redOx material, to which the Technical Advisor responds that it will be within 5 business days. Then, the customer asks [...]
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Buying Guide: Finding the Right Probe for the Zodiac pH Expert When it comes to
Published : 2023-09-30 | Categories : Questions about RedOX probesA customer is questioning the probe for the Zodiac pH expert, noting that they do not see a thread to attach it to the probe holder. The technical advisor confirms that there are multiple [...]
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PH Probe Installation Guide: Plastic Sleeve Instructions and Technical Tips 1.
Published : 2023-09-30 | Categories : Questions about RedOX probesA customer requested advice on the use of a pH probe that they had just received. They were unsure whether they needed to remove the plastic sleeve protecting the BNC connector of the probe, as [...]
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Customer Service Communication: Tracking and Delivery of Goods
Published : 2023-09-30 | Categories : Questions about RedOX probesIn this dialogue, a customer is seeking information about the shipment of his goods. He asks a technical advisor if his goods have been shipped and where they were sent. The advisor promises to [...]