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2862 articles
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Client-Advisor Exchange: Finding the Ideal Plug for Probe Calibration
Published : 2023-10-01 | Categories : Questions about RedOX probesIn a series of exchanges between a customer and a technical advisor, the customer is looking for a plug to close the orifice when calibrating a probe. The advisor confirms that the mentioned [...]
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Resolving Shipping Issues: A Case Study on Order Placement to Greece
Published : 2023-10-01 | Categories : Questions about RedOX probesThe client is experiencing difficulty placing an order to Greece using the ACS shipping courier. The issue arises when selecting a pick-up point, as no options appear, making it impossible to [...]
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Compatibility and Length Changes of Probes: Tips from a Technical Expert
Published : 2023-10-01 | Categories : Questions about RedOX probesA customer is wondering about the compatibility of a longer probe, approximately 12 cm, with their current reference. The technical advisor asks them for a photo of their current probe for [...]
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Customer Service in Dialogue: Solving Technical Problems and Spare Parts Deliver
Published : 2023-10-01 | Categories : Questions about RedOX probesIn a customer conversation, the customer asks how to return an item. The technical advisor offers to send him an email. The customer provides his email address and explains that they are having [...]
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Compatibility of pH and Redox probes with Albixon saltwater pools.
Published : 2023-10-01 | Categories : Questions about RedOX probesThe customer owns a saltwater pool from Albixon and needs a pH and a redox probe for it. They ordered this type of probes from Amazon, but they are not working. They are inquiring whether the [...]
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Selection of the Suitable pH Probe for BS Pool Evo Basic 25 Equipment
Published : 2023-10-01 | Categories : Questions about RedOX probesThe customer requests information about which pH probe is needed for their bs Pool evo basic 25 equipment. The Technical Advisor responds that the necessary pH probe is the XYZ Model pH Probe, [...]
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Customer Service: Shipping Confirmation to Spain
Published : 2023-10-01 | Categories : Questions about RedOX probesThis article presents a conversation between a customer and a technical advisor. The customer asks if the company ships to Spain, to which the technical advisor responds affirmatively. The [...]
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Availability of membranes for the Pool Basic Pro Evo system: Technical advisor's
Published : 2023-10-01 | Categories : Questions about RedOX probesIn this exchange, a customer inquires with a technical advisor about the availability of membranes for the Pool Basic Pro Evo system. Unfortunately, the technical advisor informs the customer [...]