Resolving Shipping Issues: A Case Study on Order Placement to Greece

Client:
Hello
I'm trying to place an order to Greece and but when it comes to picking a shipping courier, I choose ACS and then I can't move on unless I choose a pick-up point. Although when I open the list to make a selection, no options appear.
So, I can't move on to complete unless I choose another courier which is with extra charge.
Hello????
No, I cannot choose because no pick up point shows on the list.
You have my email?
Ok, I'll be waiting for your response.
Hello, I haven't heard back from you.
Thanks a lot.

Technical Advisor:
Hello
Let me have look, this afternoon, I will send you an email.
Let me have look, this afternoon, I will send you an email.
Did you choose a pitch-up point?
Ok, let me check, I will send you an email this afternoon.
Yes, I can see it.
Hi, I sent you an email. example@example.com
I changed the set to Greece. Now you can order.
Maybe in SPAM.