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2862 articles
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Tracking Package Management: A Customer-Service Exchange
Published : 2023-10-01 | Categories : Questions about RedOX probesIn this exchange, the customer encounters an issue with tracking their order BQNSZBSMS. The tracking number for the package is not recognized on the postal service's website. Therefore, they [...]
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Treatment of probes after cleaning: Is bleach necessary?
Published : 2023-10-01 | Categories : Questions about RedOX probesIn a dialogue between a customer and a technical advisor, the necessity of treating probes with bleach after cleaning with hydrochloric acid is discussed. The customer asks if it is absolutely [...]
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Compatibility and Technical Support for Zodiac pH Expert: A Case Study
Published : 2023-10-01 | Categories : Questions about RedOX probesTechnical Advisor: You're welcome Summary: In a customer support conversation, the customer asks if their device is compatible with Zodiac pH Expert. The technical advisor provides a link to [...]
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Understanding Shipping Costs to Austria: Free for Orders Over 54 EUR
Published : 2023-10-01 | Categories : Questions about RedOX probesIn a conversation between a client and a technical advisor, the client inquires about the cost of sending articles to Austria. The advisor informs the client that shipping is free for orders [...]
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Consultation and Response: Search for Idegis 200 Series Controllers
Published : 2023-10-01 | Categories : Questions about RedOX probesThe customer requests an idegis 200 series controllers probe. The technical advisor, after a brief pause, provides a link [...]
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Efficient customer service: pH probe replacement for Phileo Pro with BNC connect
Published : 2023-10-01 | Categories : Questions about RedOX probesThis exchange between a customer and a customer service agent is about a question regarding the connectivity provided with a product. The customer is looking to replace a pH probe for Phileo [...]
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Order Tracking and Delivery: Interactions between Customer and Technical Advisor
Published : 2023-10-01 | Categories : Questions about RedOX probesIn this exchange between a customer and a technical advisor, the customer is inquiring about the delivery date of their order. The technical advisor informs them that the delivery time is 4 [...]
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Understanding the difference between pH and Redox: Acidity Measurement and Chlor
Published : 2023-10-01 | Categories : Questions about RedOX probesThis article presents a conversation between a customer and a customer service agent. The customer is seeking to understand the difference between pH and redox. The agent explains that pH is a [...]