Research and Technical Support for a faulty Capteo PH Probe.

Client
Hello
I am looking for a Capteo pH probe.

Technical Advisor
Hello
Do you have this probe?

Client
Send me a photo of your current probe, no need to disassemble it, I will check
And also of your regulator
I need to verify
I am not on site but I have a photo of the analyzer

Technical Advisor
Great

I think it's Pentair, probably a distributor brand

Client
Yes
No response from Diffazur. Lol
My problem is that my pH probe won't calibrate
It reads pH 7 correctly
But not pH 4
A real hassle
pH4 not polluted
Not expired

Technical Advisor
It's the probe, does the probe connector connect to a terminal block?
Ok, one moment
pH probe for Soleo
What cable length? Is 50 cm enough?

Client
The cable of this probe is very short
What warranty do I have if it doesn't work?

Technical Advisor
Compatible or refundable
If I place the order tonight, when will I receive it?
Are the pH 7&4 solutions sold with it?

Client
No, they are separate
Pool calibration solution kit