Troubleshooting Connectivity Issues with the Phileo LT pH Controller: Dialogue between Customer and Technical Advisor

Client:
Hello, I have a Phileo LT pH controller but the pH probe connection tip is different. It is a ROHS brand probe.

Technical Advisor:
Hello, the connector is a BNC connector. It's the same.

Client:
I don't have that one, it has 2 pins.

Technical Advisor:
Send me a photo. You might have an exception.

Client:
It's the same, there's probably an adapter available.

Technical Advisor:
Are you certain it's the pH probe connector?

Client:
Yes, I will check today and get back to you. I can reach you by phone.

Technical Advisor:
Yes.

Client:
I will call you this morning when I am in front of the probe because I am not there right now.