Product exchange due to an order error: Dialogue between a customer and a technical advisor

Client:
Hello, I have just received order n°DPQBVLZHE. Unless I am mistaken, it is not the product I ordered. The electrode is approximately 8 cm long, and if I include the upper part, it measures 12 cm. However, the product description on your website states that the length is 15 cm. Can we proceed with a product exchange? Thank you, D. Chabot

Technical Advisor:
Hello, one moment. We can do that, but it functions exactly the same way. Send me a photo of your current probe, no need to disassemble it, I will check.

Client:
I will go to my technical room and get back to you.

Technical Advisor:
Thank you.

Client:
Image 1

Client:
Image 2

Client:
Image 3

Technical Advisor:
One moment, you can assemble it like this:
Assembly Image

It will function in the same way.

Client:
This type of assembly does not work for me, I do not have clearance to remove the joint, for example, if it gets stuck.