Customer Service: Order Tracking, Public Holidays, and Shipping Fee Refunds

Client :
Hello, where is my order?

Technical Advisor :
Hello, one moment please.

Client :
CBQA2002

Technical Advisor :
It is being shipped today because the 5th and 6th were public holidays here. Tracking number: 772645777732

Client :
Ok thank you, it's difficult to keep track of all the public holidays in Europe!

Technical Advisor :
Oh yes... Click here to track your order

Client :
I paid for a 48-hour delivery! I have the right to request a refund!

Technical Advisor :
I will check and send you an email.