Troubleshooting Pool Probe Compatibility and Calibration Issues: A Client-Advisor Interaction When encountering compatibility and calibration issues with pool probes, it is important to establish a productive client-advisor interaction to address and res

Client:

Hello. I wanted to know if a probe that I just saw is compatible with my system.

Phileo lt is the version from 7 years ago.

The pool has a pH of 7.2 but the probe I currently have always shows me that it is above the scale.

And I can't calibrate it. Is it already calibrated? I mean, as soon as I insert it, should it show me the reading?

https://ph-redox-pool.com/gb/content/16-ma-sonde-ph-est-elle-hors-service-

My probe is 7 years old.

Okay then, I will proceed with the order. Thank you.

Skans. It gives me an invalid postal code. But it's correct.

Technical Advisor:

Hello. What controller do you have? Phileo?

Yes, it is compatible.

No, the probe is not calibrated because calibration depends on the device and the probe. 7 years is a long time!

Have a good evening.

You have selected the country. We have received your order, thank you.