Customer Queries on Pool Equipment: Replacement Parts and Calibration Solutions

Contact: I have lost the rubber grommet that the orp probe should be placed through before screwing down the probe cap. Is it possible to order a replacement grommet?

Agent: No, sorry.

Contact: Which solution should I purchase for calibrating the ORP probe?

Agent: Do you have the manual of your regulator?

Contact: I have a profi Dinotec system.

Agent: In the manual, it should written, do you have it?

Contact: I have the manual but it just talks of using the ORP solution. Is that the 475MV solution or something else?

Agent: Just a second.

Agent: https://ph-redox-pool.com/gb/pool-buffer-calibration-solution/1645-redox-calibration-kit-475-mv.html

Contact: Thank you! Are you based in France? Our pool is in France and I can order it to come there I think.

Agent: We are based in Czech Republic but I am French! We ship to France every day. Delivery 4 days.

Contact: Ok thank you for your help! Bon après-midi!

Agent: A vous aussi.

Contact: 😀😀😍

Agent: 👍