Troubleshooting a pH Probe: A Dialogue Between Client and Technical Advisor

- Categories : Questions about RedOX probes
Dialogue between a client and a technical advisor

Hello,

Hello

I bought a pH probe on your website but it doesn't seem to be working

Indeed, the reading on the device shows 3.9 which is low, isn't it?

Do this quick test: https://ph-redox-pool.com/gb/content/16-ma-sonde-ph-est-elle-hors-service-

Give me the results

And then put it in pH 7 solution and give me the displayed value

This way we'll know if it's the probe

Ok, we will do the test and I will get back to you with the result

Thank you

I'm waiting for my husband to come back from work

Hello,

My husband did the tests, is it possible to call you to communicate them to you?