Solving Avady pH Probe Compatibility Issues: Practical Guide

Client:
Hello, I just left a comment on my account because the probe sent is a bit too big compared to the Avady pH primes... How can I return it to you? Cassions

Technical Advisor:
Hello, I think you received a plastic parts bag with the probe, is that correct?

Client:
Yes, but it doesn't fit. To reach the water.

Technical Advisor:
Check out this page, you have the type 1 assembly: https://ph-redox-pool.com/gb/content/12-compatibility-of-long-probes-and-short-probes

Client:
It's neither 1 nor 2 and the probe sent is number 8. Where do you have the parts that go on the pipe and are compatible?

Technical Advisor:
Can you take a photo of where the probe is installed?

Client:
Ok, I'll take a photo in a moment.

Technical Advisor:
Thank you.

Client:

Here it is, the original one.

Technical Advisor:
Position the probe like this: It's not a problem.

Client:
Well, I can't do it now because I'm very sick... But does that mean the probe doesn't need to go inside?

Technical Advisor:
You push the probe in as far as it can go, then you pull it back up by 5mm and tighten the probe holder, and that's it.

Client:
That's what I explained to you, it's 8 cm and it doesn't go inside, I can't fit it into the pipe. Apparently too wide ?!? Il