Colissimo Dispute: Order Not Received and Solution Provided by Customer Service

Client:

Hello, I ordered a redox probe that I haven't received. Colissimo postal service says they put it in my mailbox, which I deny.

PLEASE FILE A COMPLAINT WITH COLISSIMO.

THEY TELL ME MY MAILBOX IS PRIVATE AND THAT I SHOULD FILE A COMPLAINT WITH THE POLICE.

NADINE TROUCHE

Order number XEZIBFLFX

DATED 04/08/2023

YES

WHAT RECOURSE DO I HAVE?

YES

That's very kind of you, thank you.

Thank you again.

Very professional.

Technical Advisor:

Hello,

Your name please?

One moment.

Is it an order from April?

Cometti Nadine

Track your shipment

You haven't received it, is that correct?

Sometimes that happens unfortunately, we will send you a new probe tomorrow morning.

Is that okay with you?

Noted! It rarely happens but sometimes... sorry about that.

Have a great day.