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Client:
Hello,
Technical Advisor:
Hello
Client:
I have a propilot PH probe that measures my pH from time to time because I think it is not long enough. I think it should dive into the center of the pipework and not just into the probe body?
Technical Advisor:
The end of the probe needs to be submerged in water (approx. 20 mm)
Client:
Yes, but during my installation with a pool specialist, we unpacked the probe from its packaging and it was smaller than the Chlorine probe. I found this strange because the Chlorine probe dives well into the pipework unlike the pH probe?
Technical Advisor:
One moment, I'm on the line
Technical Advisor:
Can you send me a photo of where the probes are installed?
Client:
Technical Advisor:
The probe holders please
Client:
I'm not on site, I just took a screenshot of my camera in the pool room
Technical Advisor:
OK. Sorry, but I can't see it.
Technical Advisor:
I think you have this setup
Technical Advisor:
In that case, please watch the end of this video https://m.youtube.com/watch?v=xuylRXLOGpA&t=210s
Client:
Yes, I just found a winterization photo
Client: