Technical Support Guide: Replacement and Calibration of the Prominent Redox Probe

Client:

Hello, I would like to replace the Redox probe of my Prominent.

Technical Advisor:

Hello.

One moment.

Send me a photo of your current probe, no need to disassemble it, I will check.

Client:

There you go.

Technical Advisor:

Thank you, I will send you an email in 10 minutes.

Client:

email@email.com

My redox remains stuck at 617.

Technical Advisor:

Thank you.

Client:

Thank you for the email.

Technical Advisor:

👍

Client:

Can you help me with the calibration and calibration of the probe?

The manual I have is illegible.

Technical Advisor:

Yes. Do you have the calibration solution?

Client:

No, I don't.

I have a 7 and 4 for my Zodiac PH probe.

Technical Advisor:

In the documentation, it should be written. Some of their devices do not have calibration for redox. Those that have calibration use 475 mV.

Client:

Can I call you?